Home » Strategy from the Outside In : Profiting from Customer Value by George S. Day
Strategy from the Outside In : Profiting from Customer Value George S. Day

Strategy from the Outside In : Profiting from Customer Value

George S. Day

Published July 2nd 2010
Kindle Edition
304 pages
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 About the Book 

Shareholder value . . . core competence . . .six sigma . . . right sizing . . . These influential strategy ideas have lured many companies into a dangerous internal focus, viewing the world from the inside out. As a result, companies lose sight of the market, which leads to poorresults over the long run. Inside-out thinking distracts companies from the core purpose of a business: to create and serve customers. Fulfilling that purpose can be done only by approaching strategy from the outside in. In this refreshing look at creating enduring business value, two business school professors from The Wharton School and The Fuqua School of Business, Duke University, challenge you to shift your perspective. They demonstrate that companies that adopt--and fight to keep--an outside-in view focused on customer value have grown revenue, profit, and shareholder value through both boom and bust business cycles. Applying years of research, George S. Day and Christine Moorman illustrate that an outside-in view requires constant vigilance and focus on four customer value imperatives:  Be a customer value leader Innovate new value for customers Capitalize on the customer as an asset Capitalize on the brand as an asset Only companies that operate with an outside-in view from the C-suite to the front lines can expect to maximize and profit from customer value.  Strategy from the Outside In puts you ahead of the competition and, just as important, keeps you there. Praise for  Strategy from the Outside In Throughout P&Gs long history, we have focused on the four customer value imperatives outlined in this excellent book—and are as committed to them today as ever. This is essential reading for leaders focused on making a positive difference in the world and, as a direct result, delivering growth for both the near and long term.   —Robert A. McDonald, Chairman, President, and CEO, The Procter & Gamble Company  Strategy from the Outside In is thought-provoking, practical, and full of ideas on how to strengthen your companys customer value proposition.   —Tom Lynch, CEO, Tyco Electronics Corporation American Expresss success has rested largely on our ability to focus on our customers and adapt to their changing needs over the past 160 years.  Strategy from the Outside In is an insightful book with practical advice about how to do just that.  —Jud Linville, President and CEO Consumer Services, American Express An in-depth look into the basic premise of what, in my view, makes successful business. Certainly worth reading once and then once every year to remind all of us what keeps us in business. For marketers, a great benchmark to help focus on how to add value most effectively.  —Geert van Kuyck, Executive Vice President and Chief Marketing Officer, Royal Philips Electronics Sam Walton said theres only one boss--the customer.  At Walmart we try to stay focused on that every day. But how?  Strategy from the Outside In provides a blueprint for how to build a trusted brand based on consistently providing superior value to customers.  —Stephen Quinn, Chief Marketing Officer, Walmart Getting your company to organize around what customers value most sounds easy in theory, but its very hard to do consistently well. Day and Moorman provide a thoughtful, realistic, and actionable blueprint for delivering the most value to your most valuable customers.